Customer Centric

Rewiring Operating Models for Customer Touchpoints

Contributing Authors: Michael B. Snead – Business Advisor @ Metric Centric George Assimakopoulos – Managing Principal @ Metric Centric We’ve all been there: your flight gets canceled due to weather, and you just need to get home. You hear the gate agent announce that you’ll need to rebook. Moments later, you get the email in […]