Customers are Talking. Are You Listening?
The term Customer Experience is used to describe the interactions consumers have with brands, product offerings, price,...
METRIC CENTRIC SOLUTIONS FOR YOUR CHALLENGES
challenge
You want your business to grow. This means identifying the most efficient and effective ways to anticipate market demand, forecast opportunity, and manage risks. You need actionable, data-driven business intelligence to match your business acumen.
metric centric solution
Understand what motivates your customer to buy your specific products and services, compared to your competitors, by tracking and evaluating the buyer journey through a custom calibrated data analysis of customer sentiment, experience and brand perception. Focus on a clear, easy-to-read report that summarizes what matters most— while providing all the data to back-it-up.
challenge
Challenge longstanding assumptions and practices to ensure your federal agency is effectively achieving its mission and serving constituents. To improve your organization's CX you need to gain baseline knowledge of where it stands today.
challenge
Emotion, instinct, and tradition can obscure your view of what’s really happening in the marketplace. To advance your organization you need to identify what data matters and what is just noise.
metric centric solution
Define what is valuable to your members, supporters, or end users by capturing and measuring their sentiment for your organization, specific topics, or service offerings through a data-driven evaluation. Centered on a straightforward set of scorecards, the personalized assessment harnesses marketplace conversations already happening for your tailored use.
challenge
Demonstrate an informed, quantifiable impact of your team’s efforts in the marketplace for your clients. Hone your strategy and advance your campaigns with a clear, actionable data analysis that enables you to better understand target audiences.
metric centric solution
Focus your clients on a single number: the Audience Impact Score. This custom-weighted score leverages six universal marketplace assessment metrics that express customer sentiment, experience and brand perception. Leverage a tsunami of data into a clear scorecard set that you use to validate strategies, benchmark success, and advance business development.
challenge
Identify the areas and ways you can add value to your new portfolio holding in year one. You need actionable, data-driven business intelligence that goes beyond the balance sheet.
metric centric solution
Harness quantifiable marketplace customer sentiment, experience and brand perception data to identify underlying revenue opportunities that are not clearly defined on the financial reports. Tailored scorecards benchmark competitors to your investments, assist with market mapping and sourcing practices and provide personalized intelligence metrics at a single glance.
Metric Centric’s simple analytics platform listens to and monitors the needs of end users across any marketplace. The insights we gain enable us to meet and exceed expectations within the industry sectors we serve.
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Dan McCourt, Global Digital Marketing Leader @ The Chemours Company