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predictive analytics
The Importance of Paying Attention
The late, great comedian Robin Williams once said, “You will have bad times, but they will always wake you up to the stuff you weren’t paying attention to.” Early in his career, Robin Williams practiced as a mime in Central Park. He did so to fine-tune his audience perception skills by saying nothing and allowing the […]
Wall Street vs. Voice of Consumers
Everyone loves a good underdog story when the little guy goes up against the giant and wins. However, in the case of GameStop stock and individual investors vs. short selling hedge fund portfolios, who is David and who is Goliath? If you haven’t heard the story about GameStop stock this week, this video from C|NET […]
Voice of Consumer Should Lead Product Innovation
Consumer feedback has become the most important factor for delivering an exceptional user experience. However, many organizations with great product and service ideas never achieve market success because they failed to understand and meet the needs of consumers. Your organization might have the best expertise in the space where you operate, but that professional knowledge […]
Deciphering Customer Intent With Conversational Analytics
We’ve heard the buzzwords: artificial intelligence (AI), natural language processing (NLP), predictive analytics, and even internet of things (IoT). What does this technical jargon really mean for a business struggling to gain a competitive advantage? Many companies often fall into the trap of chasing every new tech-enabled solution to help improve their customer’s experience and […]