Media Coverage

BLLA Partners with Metric Centric to create Consumer Voice (CV) Research

Boutique Hotels Perception Analysis Reveals Consumers Deeply Favor Boutique...

Article

Deciphering Customer Intent With Conversational Analytics

We’ve heard the buzzwords: artificial intelligence (AI), natural language processing...

Article

Consumer Behavior Has Changed

As restrictions around the world ease and consumer spending begins to reappear, the...

Article

Customers are Talking. Are You Listening?

The term Customer Experience is used to describe the interactions consumers have with...

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