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Voice of the Customer
More Data. Less Clarity.
Contributing Author:George Assimakopoulos – Managing Principal @ Metric Centric At 8:47 on a Monday morning, a marketing executive opens her laptop and starts clicking through dashboards. There is more information on the screen than any executive could reasonably process before lunch. So, she asks the question: What should I care about? That question increasingly defines […]
From Clicks to Questions: How AI Answer Engines Are Rewriting Value, Influence and Decision-Making
Contributing Author: George Assimakopoulos – Managing Principal @ Metric Centric For more than two decades, digital strategy revolved around a simple premise: Get clicks. Clicks became the currency for attention. Attention became the currency for influence. And influence became the currency for business value. Entire industries were built around optimizing this model. SEO teams chased […]
Rewiring Operating Models for Customer Touchpoints
Contributing Authors: Michael B. Snead – Business Advisor @ Metric Centric George Assimakopoulos – Managing Principal @ Metric Centric We’ve all been there: your flight gets canceled due to weather, and you just need to get home. You hear the gate agent announce that you’ll need to rebook. Moments later, you get the email in […]
Surprise, Delight, and the AI Dilemma: How brands can stay remarkable in a predictable world
Contributing Authors: Michael B. Snead – Business Advisor @ Metric Centric George Assimakopoulos – Managing Principal @ Metric Centric For as long as marketing has existed, “surprise and delight” has been one of its most powerful plays. A clever twist. An unexpected perk. A personalized touch that makes someone feel truly seen. These moments spark […]
What Wikipedia Can Teach Us About the Future of AI — and Why Brands Should Pay Attention
Contributing Authors: Michael B. Snead – Business Advisor @ Metric Centric George Assimakopoulos – Managing Principal @ Metric Centric If you were a student in the mid-2000s, you probably remember being told Wikipedia was off-limits. Like the cookie jar you weren’t supposed to touch, it sat at the top of every Google search — tempting, […]
Generative & Answer Engine Optimization — PR’s New Frontier
Contributing Author – George Assimakopoulos Founder & Managing Principal @ Metric Centric Edelman, the world’s largest PR firm, saw the dynamics of search shifting dramatically and knew its product would have to change — or risk its clients falling behind. With AI-powered tools like ChatGPT, Google Gemini, and Perplexity now delivering direct responses instead of […]
Don’t Just Rank. Be the Answer: Why AEO Matters
Contributing Author – Michael B. Snead Business Advisor @ Metric Centric A simple Google search wasn’t always so simple. Users sifted through pages of results, dodged ads, and carefully inspected links to determine which would provide the answer they were looking for. But the way people are searching is changing — fast. Now, in the […]
From Math to Magic: Unleashing Social Intelligence
“The goal is to turn data into information and information into insight.” – Carly Fiorina As organizations and technology evolve, we now have access to insights that were unimaginable just 15 years ago. These insights create tangible business value – whether it’s improving customer retention, boosting engagement and satisfaction, or developing new products and services that address […]
3 Reason To Outsource Social Intelligence
Consumers are talking now more than ever before. Audiences are growing rapidly. Likes are pouring in. Videos are being shared worldwide, and tweets are constantly catching fire across influencers. Through endless different channels, consumers are making their preferences known, but not all organizations are listening. Both B2B and B2C brands engineer specific media strategies to […]
The Differences Between Data Analytics and AI Analytics
In an era of digital transformation, businesses are increasingly relying on data-driven insights to gain a competitive edge. And there are two terms that dominate the conversation: data analytics and artificial intelligence (AI) analytics. While they are closely related, they have distinct differences. So let’s delve into the dissimilarities between these two disciplines and shed […]
Unlock Your Social Listening Potential with ChatGPT
It’s hard to keep up in our fast-paced digital world. You’ve got to keep a close eye on what customers are saying online, who and what they’re paying attention to and where exactly your business fits in that conversation. Obviously, social listening is an essential practice for any business that wants to stay ahead of […]
Discover Your Best Influencers
Let’s say your business just released a product and everyone is talking about it on social media. Congratulations! You now have thousands of mentions, posts and tweets. But are you getting the chatter you actually want? For organizations establishing influencer marketing programs, finding the right influencers to be part of your communication programs is one […]